General

What are the benefits of Cent Rewardz?
  • Use your Debit/Credit Card for shopping, dining, watching movies, paying bills and more
  • Earn the following Cent Points for every Rs.100 spent as per your type of Debit/Credit Card:

Debit Card:

Type

Point(s) for every Rs.100 spent

International Shopping cum Debit Card (Master Card)

1

Nexgen Debit Card (MasterCard)

1

Platinum debit card (MasterCard)

1.5  

International Shopping cum debit card (Maestro)

1.5  

International Shopping cum debit card (Visa)

1

Platinum Debit Card (Visa)

1.5

Wonder debit card (VISA)

1

Platinum Debit Card (RuPay)

1.5

Shopping cum Debit Card (RuPay)

1

ON US ATM Transaction (for withdrawal of Rs.1500 and above)

2.5

Credit Card:

Type

Point(s) for every Rs.100 spent

MasterCard World

3 on Domestic Spends / 4 on International Spends

Master Titanium

1

Master Gold

1

Master Domestic

1

Master Electronic

1

Visa Platinum

1

Visa Gold

1

Visa Domestic

1

Redeem your Cent Points on a wide range of products like movie tickets air tickets, mobile/DTH recharge, gift vouchers & more.

How do I become a member?

All Central Bank Of India Credit/Debit Card holders are automatically enrolled as a Cent Rewardz member.

How do I register my account?

You can register your account by visiting https://credit.centrewardz.com/ and click on ‘Register’. You will have to to fill in your Debit/Credit Card number and your account will be registered.

Can I join Cent Rewardz if I live outside India but I am an Indian citizen?

As long as you have a valid Central Bank Of India Credit/Debit Card, you can join Cent Rewardz.

Is Cent Rewardz open for Non- Indian citizens?

Yes, if you hold a Central Bank Of India Crebit Card, you automatically become a member of Cent Rewardz.

What is the postal address to write to Cent Rewardz?

Chhibber House, 2nd Floor,
Sakinaka Junction, Andheri-Kurla Road,
Andheri (East), Mumbai – 400072, India

My account

How can I check my Cent Points and know more about the program?

Visit Cent Rewardz website or call our Customer Care on 1800 258 8069.

Will I receive a statement of my Cent Rewardz and activities?

Yes, a monthly statement will be sent to all Cent Rewardz members through email or you can visit the website to see your statement. Please visit https://credit.centrewardz.com/ or call our Customer Care to provide us with your latest email id and mobile number.

What is the Customer Care number, and how would we be able to reach Cent Rewardz?

The Cent Rewardz Customer Care number is 1800 258 8069
Help Desk Timings: 9AM to 9PM (Monday to Saturday)..

What if I am not able to log in?

If you are not able to log in, please follow these simple steps:

  1. Refresh the web page by either hitting the F5 key or the refresh button on the tools menu.
  2. If you do not get the web page again, press CTRL+ F5 and try again.
  3. If you are still not getting the web page, please make sure the web address or URL is https://credit.centrewardz.com/ and your internet connection is working.
How do I unsubscribe?

You are automatically enrolled in the Cent Rewardz program if you are a Central Bank Of India Debit Card holder. However, if you do not want to subscribe to the program, you can choose not to activate your membership. If you have activated your membership and would like to unsubscribe, please call our customer care centre and we would be more than happy to help you.

I'm receiving a 'Page Unavailable' message when trying to activate. What should I do?

Please refresh your page and also check your internet connection. Also, please check your email inbox as a verification email/sms would be sent to you with your account information.

I've forgotten my password, what do I do?

Click on ‘Forgot password’ button and answer the required question. Your password would be reset and sent to your email account. It would also be sent through SMS to you.

How do I change my password?

Log in to your account and click on the "Change Password" link. You can change your password then and there. Keep your old password handy and do not forget to reconfirm the new password.

Accruals

Where can I earn Cent Points?

You can earn Cent Points anywhere in India by making payments using your Central Bank Of India Debit/Credit Card.

What is the validity period of Cent Points?

Cent Points awarded by the bank are valid for a period of 36 months or 3 years excluding the month of accrual. Additional points earned at Partner Stores are valid for a period of 12 months or 1 year excluding the month of accrual.

What is the value of 1 Cent Point?

Value of 1 Cent Point = Rs. 0.25

Redemption

How do I redeem my Cent Points?

You can redeem your Cent Points for more than 2 million merchandise items, movie, bus & air tickets, gift vouchers & more. To redeem log on to the Cent Rewardz website.

Can I combine Cent Points and cash for redemption?

Yes, you can combine Cent Points and Cash for redemption.

My computer / the site / the application crashed just when I was redeeming. What do I do?

Please restart your computer/ log in to the webpage and check ‘My Request’ page. If the redemption request is complete, it will reflect on the ‘My Request’ page.

I bought something at a partner store and I want to return it. What happens to my Cent Points?

Merchandise purchased at partner brand outlets are governed by policies of individual store and the partners. In case return of the products is allowed, the equivalent amount of Cent Points will be rolled back from your account.

Flight Booking

Can I book both international and domestic flights?

Yes

Can I redeem Cent Points for more than one passenger at any time?

Yes, you can redeem Cent Points for up to 9 passengers at any given point of time.

When I receive an itinerary after completing the booking process, is my booking confirmed?

No, the redemption of Cent Points for flight tickets are on a request basis. The confirmation you receive is a confirmation of your specific requested itinerary.

I did a search for flight tickets and selected my flight. However, after providing the passenger details, I see that the fares have increased. Why?

The airline fares are dynamic in nature and are based on availability of the seats on the particular flight. There are always chances that the seats selected by you may get sold by the time you complete your booking. Therefore, to minimize the chances of booking failures, we check the availability of the seats before you proceed with the payment. If you find that the fare has increased at this step, you have the option of going ahead with the booking or refreshing the search.

When does my request get confirmed/ticketed?

The request can only get confirmed/ticketed 24 business hours after receipt of the request. Once it is confirmed, you would receive an email for the same.

If I get the itinerary, does that mean my air ticket and redemption fare is guaranteed?

No, the ticket is not guaranteed, and neither is the flight fare (Cent Points Required) frozen to that figure, until and unless the ticket is issued.

Can I redeem Cent Points to gift an airline ticket(s)?

Yes, you can easily gift airline tickets to friends / family. However, you need to make the booking in the name of passenger(s) who will be travelling. Air tickets are not transferable.

Can I cancel/modify my redemption for the flight ticket?

Once redeemed for, the air tickets are non-refundable, non-changeable and non-transferable..

What is the minimum timeframe within which I need to redeem before I fly?

No, there is no minimum time frame for redeeming your Cent Points. You can redeem your Cent Points for a flight departing on the same day.

What happens if my flight is cancelled or delayed?

You will need to check with the airline with which you have booked your flight. In the event of a schedule change/cancellation, your interests are protected, and you will be rebooked on to another flight. Delays however are governed by the respective airline policies.

Can I book tickets for infants on Cent Rewardz?

Yes, you can book one infant per adult on Cent Rewardz. The age of infant must be below 24 months on the date of travel. Make sure you carry valid proof-of-age documents at the time of check-in. The infant is not awarded a seat on the flight and has to travel with the accompanying adult.

What's an e-ticket?

An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that replaces the hassles of a paper ticket. When you purchase an e-ticket, we email it to you within 30 minutes of your booking. Simply print it out and bring it with you - along with a valid photo ID - to the airline counter when checking in for your flight.

What is the maximum number of seats I can book?

A maximum of 6 seats can be booked at one time. If you need to book for more than 6 travelers you will have to repeat the booking process for the additional travelers.

Can I book a multi-city trip?

No, you cannot make a multi-city booking at this moment. To book multi-city travel, you will have to book individual sectors separately.

I’ve selected 5 passengers (adult + children). Why are some airlines missing from the search results?

Some airlines don’t allow us to book more than 4 passengers (adult + children) in one go, so try to search for fewer passengers.

I entered my payment details and hit submit - and all I got was a blank screen! I got charged but don't have an e-ticket. What now?

In some rare cases, we do not receive the response from the payment gateway on confirmation of payment. In such cases, we automatically refund the amount charged to your credit card within 15 days. We suggest that in such cases, you search and book your trip again.

How do I know my reservation was booked?

We’ll send you an SMS (to India numbers only) and an email to confirm your flight booking.

Do I need to confirm my flight reservation before I fly?
No, you don’t. If you really want to, you can contact the airline directly.
How do I confirm my seat assignments?

Cent Rewardz does not pre-book seating. Some airlines will confirm your seat assignments – their rules for doing so vary – so you can call your airline directly to check whether you get to choose your seat.

How do I get my e-ticket details?

We’ll send your e-ticket details to the email address you gave us when you made your reservation.

How do I get a boarding pass for an e-ticket?

You can check-in in three ways. Some of the airlines provide a web check-in facility, where you can select your seat, get your boarding pass online and print it. If you use this facility, you will have to approach the check-in counter to drop your baggage.


You can also check-in using Tele check-in service provided by some of the airlines. In such cases, you will have to present your ticket and ID proof at the airline’s check-in counter for issuance of boarding card and for baggage drop. 


Alternatively, you can check-in physically at the airport counters of the airline by presenting your ticket and ID proof.

Do I have to show my e-ticket confirmation email at the airline check-in counter?

Yes, you do. Some airports don’t allow you to enter without a printout of your e-ticket, so be sure to carry one with you. If you've forgotten to carry your e-ticket printout, you can contact the airline ticketing counters at the airport to issue a duplicate itinerary receipt.

Do you issue paper tickets?

No, we do not issue paper ticket.

How do I generate an invoice for my booking?

Your itinerary receipt itself can be used as invoice of booking. Log in to your Cent Rewardz Account with your registered email address and password. Once you successfully login, go to ‘Manage Bookings’ to view all your upcoming and completed trips. You can view/print your receipt by clicking on ‘Booking Ref. No’.

Do I have to pay anything extra at the airport?

It depends on the airport you’re flying from. As of now, in India, only Bangalore airport charges a user development fee of Rs 260 per passenger. You can pay by cash, credit card or debit card.

Do I have to show ID proof at the time of check-in?

Yes. The airline and airport authorities may or may not check your ID proof but we strongly recommend that you carry a government-issued photo-ID proof with you whenever you fly.

How do I find out my baggage limit?

Please contact the airline directly or visit their website for accurate details regarding baggage limit.

I've booked my tickets but need to add my child’s tickets to my booking. How do I do it?
We do not allow children below 12 years to be booked individually. Please contact your airline to create the booking of child directly with them.
I misspelled my name while booking a ticket. How do I get it changed?

You can call us to check if the airline you’ve booked with entertains change of name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re-book the ticket.

How do I print my ticket?

If you are a registered member of Cent Rewardz, log in to your Cent Rewardz Account with your registered email address and password. Once you successfully login, go to ‘Manage Bookings’ to view all your upcoming and completed trips. You can view/print your receipt by clicking on ‘Booking Ref. No’.

If you are not a registered user, you will have to provide the booking reference number, email ID specified during the booking and your complete name to retrieve the booking. You can then print the itinerary receipt or email it to your account.

I have forgotten my trip id. What do I do?

If you are a registered member, just login to your Cent Rewardz account using the email id. On your ‘Manage Bookings’ page, you’ll be able to access all your completed and upcoming trips.

If you have made a booking as a guest then you will have to contact Cent Rewardz Customer Care by calling 1800 258 8069.

I selected the wrong prefix (Mr. /Mrs.) to a passenger's name while booking. How can I get this changed?

Just contact Cent Rewardz Customer Care by calling 1800 258 8069 and give your Booking Ref. No. We’ll find out if your airline supports title change and if it does, we’ll pass on your details to them. If the airline doesn’t allow title change you’ll have to cancel and then re-book the ticket with the correct title.

Is it possible to book tickets for another person through my account?

Yes, just enter the details of the passengers you want to book for when you’re asked to enter traveler details at the time of booking.

I'm taking a connecting flight. Will I need to change terminals?

In most cases, you will need to change terminals in order to board your connecting flight. Often the terminals are quite distant from each other and you'll need to set aside some extra time to walk from one terminal to another.

Please make it a point to enquire about your terminal as soon as you arrive at the airport, since gate numbers and terminals can change at the last moment.

In that case I'm worried that I won't have enough time and miss my connecting flight?

If you're concerned that you may not have enough time between your flights, please contact Cent Rewardz Customer Care at 1800 258 8069. They’ll tell you the duration of your transit and how long it will take you to go from one terminal to another. Also, they’ll make sure that you feel comfortable with your connection.

Can I book international tickets for infants on Cent Rewardz?

Yes, you can book tickets for infants and children on Cent Rewardz. However, we do not yet book tickets for unaccompanied minors. When booking international flights for infants, please keep these points in mind:

  • Every passenger (including infants and minors) requires a valid passport.
  • Infants and children must be accompanied by an adult at least 18 years old.
  • You can book no more than one infant (under 2 years) per adult. But one adult can fly with a child and an infant.
  • The infant must be under 24 months of age while travelling the outbound sector to qualify for an infant fare.
Can I book a seat on an international flight for an infant?

As a child under 2 years of age does not legally require a seat to fly, it's really up to you to decide whether the infant should have a seat or no. Which is the reason why the cost of a ticket for an infant is different from the cost of a ticket for a child who is more than 2 years old (children over the age of 2, however, must have their own seat). To book a seat for an infant, please select child at the time of search and the cost will be provided.

How much baggage can I carry?

Cabin and checked-in baggage limit varies from airline to airline. Some airlines have baggage weight restrictions and others have a specific number of pieces permitted. Please note that restrictions on baggage apply to both checked-in bags as well as cabin baggage. Often, you’ll be asked to pay for any checked-in luggage that exceeds the weight permitted. Cabin luggage that exceeds the weight limit is not permitted and will have to be checked in. Please check with your airline.

Can I book a special meal through Cent Rewardz?

Sorry, Cent Rewardz website currently does not support this feature. Please contact the airline directly.

Can Cent Rewardz arrange for wheelchairs?

Sorry, Cent Rewardz website currently does not support this feature. Please contact the airline directly.

Can I enter my frequent flyer number at the time of booking?

Currently, we do not take the frequent flyer number. You can provide your frequent flyer number at the airline counter during the time of check-in.

Do I get Miles on my FFP as well if I book a ticket on Cent Rewardz portal?
Yes. You get miles on your FFP in addition to the points that you earn on booking through Central Bank Of India Debit Card. Please contact your airline with your frequent flier number and flight details to ensure you get your airline FFP miles.
How do I cancel a flight reservation?

If you have registered with Cent Rewardz, then login to your account with your registered email address and password. After you successfully login, go to ‘Manage Bookings’ to view your upcoming trips. Click on the ‘Cancel’ link associated with the respective booking you would like to cancel.

If you are not a registered user, you will have to provide the booking reference number, email ID specified during the booking and your complete name to retrieve the booking. You can then cancel the booking.

The flight I booked was cancelled by the airline. How do I get my money back?

Normally the airline will try to accommodate you on an alternative flight in case of a flight cancellation.

We strongly recommend that you let us know immediately in case of a flight cancellation by the airline, where you have not been provided an alternative option. The refund generally takes 4 to 15 days for Revenue bookings and 20 working days for Redemption booking (from the day we find out about the cancellation) to get processed. In cases of flight cancellation, the refund process can take about two additional weeks.

What are the cancellation charges?

For Revenue bookings, the cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation (in case you missed it then, you can always go back to your Cent Rewardz account and check out your trips pages). Apart from the cancellation charges levied by the airline, Cent Rewardz charges a cancellation fee of Rs.300 per passenger per sector.

For Redemption bookings, the cancellation charges are based on how far in advance you cancel the booking. Please refer to the Program FAQs section for detailed FAQs on modification and cancellation of redemption bookings.

If I need to cancel my flight, what’s the latest I can do this by?

From the Cent Rewardz website or our customer service, you can cancel your flight no later than 6 hours before the time of departure. If it’s later than 6 hours, you need to contact the airline directly for cancellation.

How will I get my money back after a cancellation?

For Revenue bookings, we will credit the money after adjusting for cancellation charges, back to your Central Bank Of India Credit Card in 15 days’ time. For Redemption booking, the points after adjusting for cancellation charges are transferred back to your Cent Rewardz account. The points will take about 20 working days to reflect in your account.

How long does it take to process a refund?

We usually process the refund within 4 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts.

It has been 3 weeks since I cancelled my booking and I still haven’t received my refund. Help?

We’re extremely sorry for the inconvenience caused to you. Please contact Cent Rewardz Customer Care by calling 1800 258 8069.

I booked my flights on Cent Rewardz but then cancelled them by directly contacting the airline. How do I claim my refund?

We strongly recommend that you let us know immediately after cancelling directly with the airline. The refund generally takes 4 to 15 days for Revenue bookings and 20 working days for Redemption booking (from the day we find out about the cancellation) to get processed. In cases such as no-show or flight cancellation, the refund process can take about two additional weeks.

How do I make changes to a flight reservation?

For all bookings, we treat modifications as cancellations and new bookings. So, you’ll have to cancel your existing booking and make a new one.

What if I don't get a confirmation at the time of booking?

If a confirmation page doesn't display once you complete your booking, check your email for a confirmation. If you don't get an email confirmation within 30 minutes, let us know at membersupportcc@centrewardz.com or contact Cent Rewardz Customer Care at 1800 258 8069 and we'll send you your confirmation details.

Bus Booking

Can I redeem Cent Rewardz Points for more than one passenger at any time?

Yes, you can redeem Cent Points for up to 6 passengers at any given time.

Can I redeem Cent Points to gift a bus ticket(s)?

Yes, you can easily gift bus tickets to friends/family. However, you need to make the booking in the name of the passenger(s) who would be travelling. Bus tickets are non-transferable.

Is there a minimum time frame within which I need to redeem and book before the journey?

No, you can book any time before your journey. However it is advisable to plan your reservation at least 24 hours prior to departure.

When I receive an itinerary after completing the booking process, is my booking confirmed?

No, the redemption of Cent Points for bus tickets is on a request basis. The confirmation you receive is a confirmation of your specific requested itinerary.

If I get the itinerary, does that mean my bus ticket and redemption fare is guaranteed?

No, the ticket is not guaranteed, and neither is the bus fare (Cent Points Required) frozen to that figure, until and unless the ticket is issued.

When does my request get confirmed/ticketed?

The request can only get confirmed/ticketed 24 business hours after receipt of the request. Once it is confirmed, you will receive an email for the same.

Can I cancel/modify my redemption for the bus ticket?

Once redeemed for, the bus tickets are non-refundable, non-changeable, and non-transferable.

If my bus is not operating or is delayed, what do I do?

You need to check with the bus operator with which you have booked your seat(s). In the event of a schedule change/cancellation, your interests are protected, and you will be rebooked on to another bus. Delays however, are governed by the respective bus operator policies.

How can I get my bus tickets in my hand if I were to redeem my Cent Points online?

After completion of your transaction, you can directly print your tickets by clicking on the 'Print Ticket' link provided on the 'Redemption Request Confirmation' page. Please carry this print-out on your person when travelling; also, please ensure that you have a photo ID, stating the Date of Birth information that was provided while making the booking request on the internet.

Will I be eligible for any refunds should I miss the bus?

No, in the event of you missing the bus, we will not be held responsible.

How much luggage can I carry? What is my luggage allowance?

The luggage restrictions vary from operator to operator. On an average 20 kg per person is the usual allowance. Luggage being carried for commercial purposes will be charged separately.

How can I find the most convenient pick up point for myself?

Click on the drop-down menu of the pickup listings on the search results page and you can access Ticketvala's unique interactive map. It shows you all, the pickup points in the city with detailed street maps for your added convenience.

What does 'Ticket Type' mean?

There are 2 types of status that are possible when you request for a bus ticket booking. a) Redeem – The seat is available, and your seat is immediately confirmed. b) Request – Your request has been recorded and we will contact you shortly to confirm your seat.

Merchandise

How many days will it take to get my reward merchandise delivered?

Your reward merchandise will be delivered within 30 working days.

What if the product reaches my mentioned delivery address when I am away or not available?

Should this occur, we will attempt to deliver the product on the next business day once again. Kindly assure your availability.

What should I do if I want to change my delivery address?

This is not applicable, change of delivery address is not allowed.

What should I do if the reward merchandise delivered to me is not what I ordered?

In this case, please call Customer Care on 1800 258 8069 (Toll Free) within 3 business day of the delivery of the product, in order to report the same.

What should I do if the reward merchandise is found to be damaged or defective?

In the unfortunate event that this happens, please call Customer Care on 1800 258 8069 (Toll Free) within 3 business day from the delivery of the product, in order to report the same. The article shall be replaced.

What should I do if I ordered the wrong item?

Please call our Customer Care on 1800 258 8069 before your redemption request is processed in order to change or cancel your redemption order.

Mobile/DTH Recharge

Is Mobile/DTH Recharge offered on Cent Rewardz Online Portal?

Yes, Cent Rewardz allows its customers to recharge their pre-paid mobile phones or their DTH accounts using their Cent Points.

Why my recharge request is not going through?

A request can be invalid on account of the following reasons:

  1. Invalid subscriber ID/mobile number.
  2. Using a post-paid mobile number instead of pre-paid.
  3. Subscriber ID/mobile number which does not pertain to the list of mentioned operators.
  4. Incorrect/unacceptable recharge value.
What if I do not get any confirmation message from the operator?

Once the recharge is completed, you will receive a confirmation message from the operator as well as an email from Cent. In case of non-receipt of confirmation message, please check the talk-time/viewing limit of your mobile phone service. If the account balance does not increase, please contact our Customer Care desk on 1800 258 8069 with the details of mobile number, time and date of recharge, recharge amount and the Order ID mentioned on your receipt.You can register a complaint with our customer service desk on 1800 258 8069 within 7 days from the date of your recharge. No complaint can be registered after 7 days.

Hotel Booking

Can more than two adults stay in one room?

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra guest charges and the maximum number of people allowed in the room you’ve booked.

Our children will be traveling with us - do they stay for free?

When making your booking, select the number of children traveling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of persons in your search.

How do I know if my booking was successful?

We'll send you an email and SMS confirmation for your hotel booking.

Do I need to confirm my booking?

No, you don't. You can also contact the hotel directly if you prefer. However, it may take upto 12 hours for the booking to reflect at the hotel.

I did not get an email confirmation. What do I do?

If you don’t receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email as spam. Check your spam folder, just in case, and add our email address membersupportcc@centrewardz.com to your address book so that it doesn’t get filtered out next time. In the meantime, contact Cent Rewardz Customer Care by calling 1800 258 8069 so we can send you an email confirmation. Be sure to include the following information:

  1. The name the reservation was booked under
  2. The hotel name and location (city)
  3. The check-in/check-out dates
How long will it take for the hotel to get my booking information?

The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases, the hotel should receive the reservation information within 12 hours of the time your booking was made (except for nights and weekends when the hotel’s reservation department is closed). Please note that this doesn’t apply to bookings made for the same day. Contact Cent Rewardz Customer Care by calling 1800 258 8069, if you have any questions.

What is my hotel's check–in time?

Typically, the hotel check-in time is after 2:00 pm (local time). Check with your specific hotel for its exact check-in time.

Will the hotel hold my room if I'm arriving late?

Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room till 7am, the day after your planned arrival date.

What if I'm going to arrive early?

If you know you're going to arrive early at your hotel, contact our Customer Support Team. We'll do our best to accommodate your request, but it’s ultimately subject to the terms and conditions of the hotel.

How do I get a receipt or invoice for my hotel booking?

Log in to your Cent Rewardz account with your User ID and password. Once you successfully login, go to ‘Manage Bookings’ to view all your upcoming and completed trips. You can view/print your receipt by clicking on ‘Booking Ref. No’.

How do I cancel my hotel booking?

If you do not have a registered account with Cent Rewardz, then contact Cent Rewardz Customer Care by calling 1800 258 8069 to cancel your booking. If you have registered with Cent Rewardz, then login to your account with your user ID and password. After you successfully login, go to ‘Manage Bookings’ to view your upcoming trips. Click on the ‘Cancel’ link associated with the respective booking you would like to cancel.

What are the cancellation charges?

The cancellation charges for hotel bookings depend on the hotel, time of stay (‘season’ time, ‘off–season’ time), and time of cancellation. To know what’s applicable in your case, check the hotel’s booking policy mentioned on the booking page. Apart from the cancellation charges levied by the hotel, Cent Rewardz charges a fee of Rs.300 for every hotel cancellation.

For hotel bookings, the cancellation charges are based on how far in advance you cancel the booking. Please refer to the program FAQs section for detailed FAQs on modification and cancellation of bookings.

By when do I need to cancel my hotel booking?

It depends on your hotel. Please go through the hotel’s booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your Cent Rewardz account and check it out on your ‘Trips’ page). Please keep in mind that irrespective of what the hotel’s booking policy says; you cannot cancel your booking on the day that you’re supposed to check-in.

How will I get my money back after cancelling a hotel booking?

We will credit the money or Points used for making the booking, after adjusting the cancellation charges, back to your Cent Rewardz account. The refund amount will reflect in your account in about 15 days’ time from date of cancellation of booking. The Points may take about 20 working days to reflect back in your account.

How long does it take to process this refund?

We usually process the refund within 4 working days from the cancellation request. However, it may take slightly longer to reflect in your account statement as this depends upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts.

How do I check the status of my refund once I have cancelled my booking?

At the moment, if you cannot view your refund status, please contact Cent Rewardz customer care by calling 1800 258 8069 for your refund status.

How do I modify a hotel booking?

Cent Rewardz treats modification of all bookings as cancellation and new booking. You’ll have to cancel your existing booking and make a new one.